Terms of Use

These Terms of Use ("Terms") govern your access to and use of the website operated by Eleva Elevators & Escalators Pvt Ltd ("Eleva," "we," "our," or "us"), including any subpages, landing pages, and associated content (collectively, the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

These Terms should be read alongside our Privacy Policy, which is incorporated herein by reference.

1. Acceptance of Terms

Your use of the Site constitutes your acceptance of these Terms, including any modifications we make from time to time. We reserve the right to update these Terms at any time by posting the revised version on this page with an updated effective date. It is your responsibility to review these Terms periodically. Continued use of the Site after any changes constitutes your acceptance of the revised Terms.

2. Use of the Site

2.1 Permitted Use

You may use the Site solely for lawful purposes and in accordance with these Terms. Permitted uses include:

• Browsing product and service information
• Submitting an enquiry or request for quotation
• Downloading brochures after completing the required information form
• Reading blog content, project case studies, and technical guides published by Eleva

2.2 Prohibited Use

You agree not to:

• Use the Site in any way that violates applicable Indian law or regulation
• Submit false, misleading, or fraudulent information in any form on the Site
• Attempt to gain unauthorised access to any part of the Site, its servers, or any associated systems or databases
• Use automated tools such as bots, scrapers, or crawlers to extract content from the Site without our prior written permission
• Transmit any unsolicited commercial communications or spam
• Introduce viruses, malicious code, or any material that is harmful to the Site or its users
• Reproduce, republish, or redistribute any content from the Site for commercial purposes without prior written consent

We reserve the right to suspend or terminate access to the Site for any user who violates these Terms.

3. Enquiry Forms and Lead Submission

The Site contains forms through which you may submit an enquiry, request a quotation, or download a product brochure. By submitting any such form, you:

• Confirm that all information provided is accurate and truthful
• Consent to Eleva contacting you by phone, email, or WhatsApp for the purpose of addressing your enquiry
• Acknowledge that your enquiry data will be stored and processed as described in our Privacy Policy
• Understand that submission of an enquiry does not constitute a binding order, contract, or commitment by either party

Eleva reserves the right to decline any enquiry or request without providing a reason.

4. Accuracy of Information

We endeavour to keep the content on this Site accurate and up to date. However, we make no warranty or representation, express or implied, that the information on this Site is complete, accurate, current, or free from error. Product specifications, pricing, availability, and lead times may vary and are subject to confirmation at the time of quotation.

Technical drawings, dimensions, and specifications shown on the Site are indicative only. Actual equipment specifications will be confirmed in writing as part of our formal quotation process.

5. Intellectual Property

5.1 Our Content

All content on the Site, including text, graphics, photographs, illustrations, logos, icons, videos, and software, is the property of Eleva Elevators & Escalators Pvt Ltd or its content licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

5.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Site content for personal, non-commercial use only. You may print or save individual pages for your personal reference, provided you do not modify the content and you retain all copyright and proprietary notices.

5.3 Restrictions

You may not, without our prior written consent:

• Copy, reproduce, republish, upload, or distribute any content from the Site
• Use any Eleva trademarks, logos, or trade names in any manner
• Create derivative works based on Site content
• Use Site content for any commercial purpose

6. Third-Party Links

The Site may contain hyperlinks to third-party websites, including manufacturer portals, certification bodies, and government resources. These links are provided for your convenience only. Eleva has no control over the content, privacy practices, or accuracy of third-party sites and accepts no responsibility for them. Inclusion of a link does not imply endorsement by Eleva.

7. Disclaimer of Warranties

The Site and all content on it are provided on an "as is" and "as available" basis, without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

Eleva does not warrant that:

• The Site will be available at all times or free from errors or interruptions
• Any defects will be corrected
• The Site or its servers are free from viruses or other harmful components
• The information on the Site is accurate, complete, or current

To the fullest extent permitted by applicable law, Eleva disclaims all warranties relating to the Site and your use of it.

8. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Eleva Elevators & Escalators Pvt Ltd, its directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, the Site
• Any errors, inaccuracies, or omissions in the content
• Unauthorised access to or alteration of your data
• Any interruption, suspension, or termination of the Site
• Any third-party conduct or content accessible through links on the Site

This limitation of liability applies whether the claim is based in contract, tort, negligence, strict liability, or any other legal theory, even if Eleva has been advised of the possibility of such damages.

Nothing in these Terms shall limit Eleva's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Eleva Elevators & Escalators Pvt Ltd and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to your use of the Site, your violation of these Terms, or your infringement of any third-party right.

10. Privacy

Your use of the Site is also governed by our Privacy Policy. By using the Site, you consent to the collection and use of your information as described in that policy.

11. Availability and Maintenance

We reserve the right to modify, suspend, or discontinue the Site, or any part of it, at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Site or any service offered through it.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts at Panaji, Goa, India.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall otherwise remain in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Eleva regarding your use of the Site and supersede all prior agreements, representations, and understandings.

14. Contact Us

If you have any questions about these Terms of Use or wish to report a violation, please contact us:

• Company: Eleva Elevators & Escalators Pvt Ltd
• Address: 301, Gera Imperium 1, Patto, Panaji, Goa - 403001
• Email: care@eleva.in
• Phone: 1800 121 7765

These Terms of Use are subject to periodic review and may be updated without prior notice. We encourage you to bookmark and revisit this page regularly.