Effective Date: 01-08-2025
Eleva Elevators & Escalators Pvt Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you use our website www.elevaelevators.in. This Privacy Policy explains how we collect, use, store, and safeguard your information.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information (provided by you)
- Name
- Email address
- Phone number
- Company/Organization (if applicable)
- Project/site details (when you request a quote or service)
1.2 Non-Personal Information (collected automatically)
- Browser type and version
- Device type and operating system
- IP address and geographic location
- Pages visited and time spent on the website
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide requested services
- Process service requests, quotes, and customer support
- Improve our website, services, and customer experience
- Send updates, promotional content, or service notifications (only if you have opted in)
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only in the following cases:
- With service providers and partners who assist in delivering our services (e.g., maintenance teams, IT support).
- For legal compliance when required by law, court order, or government regulations.
- In case of business transfers such as mergers, acquisitions, or restructuring.
4. Data Security
We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking tools to enhance your browsing experience, analyze site traffic, and understand user behavior. You can disable cookies through your browser settings, but some website features may not function properly.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Withdraw consent for marketing communications
- Request deletion of your personal data (subject to legal obligations)
To exercise these rights, please contact us at care@eleva.in.
7. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of such third-party sites. We encourage you to review their privacy policies separately.
8. Retention of Information
We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Eleva Elevators & Escalators Pvt Ltd
301, Gera Imperium 1, Patto, Panaji, Goa – 403001
Email: care@eleva.in
Phone: 1800 121 7765